Refund policy

Our books are digital downloads, so they work a little differently from things that come in the post. Here's what to expect.

Digital downloads and cancellation

Because your book is delivered instantly, you agree at checkout to get immediate access, and the usual 14-day right to cancel ends once your download link is sent. That's why we can't normally offer refunds simply for a change of mind.

When we'll always put things right

• Faulty or incomplete file: if your PDF won't open, is damaged, or is missing pages, we'll send a working copy. If we can't fix it, we'll give you a full refund.
• Never received: if your link didn't arrive or doesn't work, we'll send a fresh one straight away, or refund you if we can't get it to you.
• Bought twice by mistake: if you accidentally bought the same book more than once, we'll refund the duplicate.
• Not as described: if the book is clearly different from its description, we'll refund you.

How to ask

Email books@story-canva.com with the email address you used at checkout, the book title, and a short description of the problem. We aim to reply within two working days.

Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 working days. Once a refund is processed, the download link for that order stops working.

Your legal rights

This policy doesn't affect your statutory rights under the Consumer Rights Act 2015.